Tonbridge Music Club (TMC) is committed to the protection of your rights and your privacy.
Our Privacy Promise
We are committed to protecting the privacy of our members, performers and supporters. We take your privacy seriously and treat all the information you give us with great care.
As a data controller we fully comply with the Data Protection Act 2018, which includes the General Data Protection Regualtions (GDPR), and other relevant legislation
Tonbridge Music Club
7 Colts Hill Place
Five Oak Green
Registered Charity 264447
- To be clear about why we need to collect your personal information and what we are going to use it for
- To make it easy for you to tell us how you would like us to keep in touch
- To only collect the information we need to make sure we deliver the best service
- To never sell or share your personal information, or let other organisations use it for marketing
- To take good care of your personal information, and make sure it is up to date, safe and secure at all times
- To make sure that any suppliers or partners who carry out work on our behalf meet the same high standards that we adhere to when handling your personal information
We collect personal information from our Members and supporters who use our website attendees at our concerts and participants in TMC activities; supporters who apply to become Members, make a purchase or donation and from those who get in touch with us directly. We do this both electronically and in paper format.
In addition we also collect details automatically about the pages you visit on our website. Please see our Cookies policy below for more information.
In choosing to share your personal information with us, you will be agreeing to our collection and use of your information as described in this policy.
If you no longer want us to process your personal details you can ask us to stop at any time by contacting email@example.com.
We use the information you share with us to:
- Make sure you receive the product, service or information you have requested or bought
- Carry out reasonable administration of your membership, donations, bookings, volunteering and other services
- To keep in touch with you in the way that you want us to
- To better understand our supporters so that we can personalise and improve the services we offer
For details of how we do this please see the full policy below.
We will need to make changes to this policy from time to time, to make sure that we are always providing you the latest information about what is happening to your personal information.
This policy was last updated on 22 March 2018
WHAT INFORMATION DO WE COLLECT AND HOW?
We collect personal information about you that helps us to deliver and improve our services. This includes:
- Name and address
- Email address and telephone numbers
- Date of birth, when required
- Payment information such as credit card and bank details
- How you would like to hear from us
- Details of purchases, membership, Gift Aid Declarations, donations and gifts in your will
- Details your volunteering activity
- Enquiries and feedback
- Interaction with our social media pages
If you have provided details for someone else, for example by buying a gift for them, we will not contact that person until they have been given the opportunity to let us know their communication preferences.
If you have contacted us on behalf of an organisation, we will also store details of the organisation concerned.
When visiting our website we also collect information about your IP address and the pages you visit. This helps us to understand which areas of our website are most useful to our supporters and make improvements. This does not tell us who you are and where you live until you choose to provide us with that information. Please see our Cookies policy below for more information.
WHAT DO WE DO WITH YOUR INFORMATION?
We will make sure that you receive the product or service you have requested, process any payments and send you information relating to that service.
If you have joined as a Member this will include sending you confirmation of your purchase and membership materials such as membership cards, information on how to use your membership, and email newsletters. We will also send you information about membership renewal and information relating to your payments when this has been used.
If you have made a donation, this will include thanking you for your support and will share this information with HMRC if you have completed a Gift Aid declaration.
We will also do our best to keep your information up to date. This includes monitoring returned mail to let us know if you no longer live at the address we hold for you. Please do let us know if your details have changed.
MARKETING AND COMMUNICATIONS
Receiving information from Tonbridge Music Club will always be your choice, and you can choose how you would like to receive that information from us.
You can also change your mind at any time, and we will keep your preferences up to date.
We limit the number of marketing communications we send to make sure we are not sending you too much. The maximum you would receive is one per month, in addition to communications that are not marketing related described above.
We will only contact you for marketing purposes by telephone or text message (SMS) if you have told us we can.
We will only contact you by email if you have told us you would like to hear from us this way, or to let you know about services you have previously bought. Every email will tell you how to contact us if you wish to change how we send information or to cease sending information.
We may contact you by post, however you can also stop this at any time by contacting firstname.lastname@example.org.
WHO WILL HAVE ACCESS TO MY INFORMATION?
We will never sell your personal information, or let other organisations use it for their own purposes.
We will only share your personal information where:
- We are legally required to, or as a result of a lawful request by a governmental or law enforcement authority.
- We have engaged a supplier or contractor to carry out services on our behalf, such as order fulfilment, sending our communications or carrying out research and analysis.
We only work with trusted suppliers who have agreed to treat your information as respectfully as we do and in accordance with the requirements of the Data Protection Act 2018.
HOW DO WE KEEP YOUR INFORMATION SAFE?
The security of your information is paramount to us. We use encryption or use passwords for the transfer of data and our networks are regularly monitored to ensure they remain secure.
We also regularly review our measures to ensure they are up to date and in line with latest developments, particularly when we are handling payment information.
If you have a password to allow access to certain parts of our systems, you must keep that password safe and not share it with anyone or your personal information could be at risk.
Data that is transmitted via the internet or in email, cannot be 100% secure. As a global environment, transmitting data to us may take place outside the European Economic Area.
We will take every reasonable precaution to keep your information safe but it cannot be guaranteed and so please be aware that any information you do transmit to us is at your own risk. Once we have received your information we will use our best effort to ensure its safety within our network, which sits within the European Economic Area.
We will only hold your personal information for as long as reasonably necessary to carry out services and administer your relationship with us. Typically this is two years since your last interaction with us unless we are required to hold it longer for legal or taxation reasons.
If we dispose of your information it will always be done securely.
HOW TO GET IN TOUCH AND UNDERSTANDING YOUR RIGHTS
You have the right to a copy of the information we hold about you. This is called a subject access request.
If you would like to make a subject access request you can do so by sending an email to the Secretary email: email@example.com
You also have the right to have incorrect information corrected and the right to object to further processing of your personal information for direct marketing.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don’t have to give the same information several times during one task.
- recognising that you may already have given a username and password so you don’t need to do it for every web page requested.
- measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast.
Third party cookies
To make it easy for you to use and share our website we embed features from other websites such as Facebook, and Twitter. Browsing the TMC website may place cookies from these third party websites on your computer. TMC has no control over these cookies so it is not always possible to list them, and they are liable to change without notifying us.
In addition to these policies your personal data is protected in the UK by the Data Protection Act 2018. Under this Act we will only process any data we hold about you in a lawful and fair manner. We will keep your data securely to prevent unauthorised access by third parties. Your personal data may have to be disclosed if we are required to disclose it by law, or as a result of a lawful request by a governmental or law enforcement authority.
We aim to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0, which help make the web more user friendly for all people.
While we strive to adhere to standards for accessibility and usability, there are areas we are still working on to improve such as providing video and audio transcripts, audio captions and audio descriptions. If you have concerns or issues you wish to raise please contact firstname.lastname@example.org
If you need help or have any questions about this policy and your rights in regarding the processing of your personal information please write to:
Tonbridge Music Club
13 The Ridgeway
For broader advice and guidance please contact the data protection regulator:
The Information Commissioner
Cheshire SK9 5AF
Fax: 01625 524510