Frequently Asked Questions
Your questions answered. Here you’ll find answers to the questions we get asked the most.
Can anyone buy a ticket?
Yes, anyone is welcome to buy a ticket online, by phone or on the door (30mins before the concert).
We offer £5 tickets for all our evening events to Under 18s and students in full time education.
Under 16s must be accompanied by an adult ticket holder.
Can anyone become a Benefactor Member?
Anyone can become a Benefactor Member by paying the £25 subscription. You don’t need a recommendation from an existing member.
To buy membership online click here
Alternatively, you can buy membership by calling 01732 364204
Can someone else use my ticket?
You are free to pass your ticket on. If you’d like someone else to collect your ticket please email firstname.lastname@example.org with their name.
Can I reserve a ticket to pay on the door?
Yes, you can reserve a ticket by calling 01732 364204.
Where is my ticket?
Your ticket will be waiting for you on the door at the concert
If you booked your ticket online, you should have received a booking confirmation email (please check your spam folder). Please come to the Ticket desk when you arrive. We will have a record of your name and email address.
If you booked your ticket by phone, please also come and collect it from the Ticket desk when you arrive.
What are the seating arrangements at each venue?
All arrangements for the comfort of our audience members are in place, including safeguarding with regard to Covid19 procedures.
Seating in Tonbridge Parish Church is in pews, with artists performing on a slightly raised dais (about 30cms high) at the end of the nave in front of the chancel. Sight lines can be limited. There is additional seating is in the side aisles. If you are bringing a child we suggest bringing a cushion and arriving early to get a seat with good sight lines. Our doors will open 30mins before the start of the concert. (Please note, this is subject to change depending on any Covid restrictions in place)
Is the seating numbered?
No, seating is unreserved. Doors open 30mins before the start of the concert.
Please note: For some concerts we hold special pre-concert receptions. On these occasions reception attendees will have early access to the concert venue.
Will your venues and events adhere to safeguarding requirements post-Covid19?
Yes, we will respond fully, and on an ongoing basis, to national guidelines.
Can I bring my child?
Of course! All ages are welcome to our concerts. We especially want to encourage young people to attend; they will receive a warm welcome
Our Family Concerts are specifically aimed at primary aged children. They are interactive and accessibly presented – we’ve had dancing in the aisles to Haydn, clapping in 3 parts, and nobody minds if you take a loo break in the middle.
Can I leave my child at a concert while I do something else?
All children under 16 must be accompanied by an adult. We are not set up to provide child protection for unaccompanied children.
Can I cancel my membership?
Membership subscriptions are not refundable.
Can I cancel my ticket?
You can cancel your ticket and get a full refund up to 24 hours before the start of the performance. After this we are happy for you to pass your ticket on to someone else to use. Please let us know who will be collecting it by emailing email@example.com
How do I cancel my ticket and get a refund?
If you booked online please email firstname.lastname@example.org with your order number and the number of tickets you wish to cancel. We will refund onto the payment card you used to make your original payment.
Are there interval drinks?
Wine and juices are on sale in the intervals at our evening concerts. Please buy a drinks token when you arrive.
Are there toilets?
Yes, there are a limited number of toilets at each of our venues.
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