Frequently Asked Questions


Your questions answered. Here you’ll find answers to the questions we get asked the most.


Can anyone buy a ticket?

Yes, anyone is welcome to buy a ticket online or on the door (30mins before the concert).

We offer reduced tickets for all our evening events to Under 18s and students in full time education.

Under 16s must be accompanied by an adult ticket holder.


Can anyone become a Member?

Anyone can become a Member. To buy membership online click here

Alternatively, you can reserve your membership by emailing and paying on the door.

Can someone else use my ticket or Membership?

You are free to pass your ticket or Membership card on. If you’d like someone else to collect your ticket  or use your Membership card please email with their name.

Can I reserve a ticket to pay on the door?

Yes, you can reserve a ticket by emailing or by calling 01732 364204. 

Where is my ticket?

Tickets for evening concerts will usually be emailed approx one week week before the concert. These will need to be presented for entry to the concert – either as a paper print-out or on a phone. If you don’t have your ticket(s) you can sign-in at the Ticket Desk on arrival at the concert.

We will not be issuing tickets for Coffee Concerts – you will just need to sign-in at the Ticket Desk on arrival. 

Is the seating numbered?

Seating is unreserved at all of our concerts. Doors will usually open 30mins before the start of the concert.  

Please note: For some concerts we hold special pre-concert receptions. On these occasions reception attendees will have early access to the concert venue.

Can I bring my child?

Of course! We recommend our evening concerts to anyone over 7 years.

Our Family Concerts are specifically aimed at primary aged children. They are interactive and accessibly presented – we’ve had dancing in the aisles to Haydn, clapping in 3 parts, and nobody minds if you take a loo break in the middle.

Can I leave my child at a concert while I do something else?

All children under 16 must be accompanied by an adult. We are not set up to provide child protection for unaccompanied children.

Can I cancel my membership?

Membership subscriptions are not refundable.

Can I cancel my ticket?

You can cancel your ticket and get a full refund (minus a small admin fee) up to 24 hours before the start of the performance. After this we are happy for you to pass your ticket on to someone else to use.

To cancel your ticket, please email .  

Please note that Membership subscriptions are non-refundable.

Are there interval drinks?

Wine and juices are on sale in the intervals at our evening concerts.  Please buy a drinks token when you arrive.

Are there toilets?

Yes, there are a limited number of toilets at each of our venues.

How are you using my data?

To see our Privacy Policy click here