FAQs

Can anyone buy a ticket?
Yes, anyone is welcome to buy a ticket.  Booking for our two evening concerts in 2021 will open on 1 March 2021

Tickets will be available to buy online, by post and on the door (30mins before the concert).

Tickets for our evening concerts are free for 18s & Under and students in full time education.  Under 16s must be accompanied by an adult ticket holder.

Can anyone become a Benefactor Member?

Anyone can become a Benefactor Member by paying the £20 subscription. You don’t need a recommendation from an existing member.  

  • To buy membership online click here
  • To download a membership application form to complete and post (with a cheque), or bring to a concert, click here
Can someone else use my ticket?
You are free to pass your ticket on. If you’d like someone else to collect your ticket please email membership@tmc.org.uk with their name.
Can I reserve a ticket to pay on the door?

We no longer offer this option.

Where is my ticket?
Your ticket will be waiting for you on the door at the concert

If you booked online your ticket you should have received a booking confirmation email (please check your spam folder). Please come and collect it from the ‘Online Bookings’ desk when you arrive. We will have a record of your name and email address. 

If you booked your ticket by post, please come and collect it from the ‘Postal Bookings’ desk when you arrive.

What are the seating arrangements at each venue?
All arrangements for the comfort of our audience members are in place, including safeguarding with regard to Covid19 procedures.

Seating in Tonbridge Parish Church is in pews, with artists performing on a slightly raised dais (about 30cms high) at the end of the nave in front of the chancel. Sight lines can be limited.  There is additional seating is in the side aisles. If you are bringing a child we suggest bringing a cushion and arriving early to get a seat with good sight lines.  Our doors will open 30mins before the start of the concert.

In Big School, Tonbridge School the artists are on a stage at the end of the hall (approx 1.5m high), with the audience in chairs on a flat floor. Very good sight lines. 

Is the seating numbered?

No, seating is unreserved.  Doors open 30mins before the start of the concert.  

Please note: For some concerts we hold special pre-concert events for members. On these occasions members have early access to the concert venue.

Will your venues and events adhere to safeguarding requirements post-Covid19?

Yes, we will respond fully, and on an ongoing basis, to national guidelines.

Can I bring my child?
All ages are welcome to our concerts. We especially want to encourage young people to attend; they will receive a warm welcome

Our Family Concerts are specifically aimed at primary aged children. They are interactive and accessibly presented – we’ve had dancing in the aisles to Haydn, clapping in 3 parts, and nobody minds if you take a loo break in the middle.

Last season we were pleased to welcome more children to our evening concerts than in previous years.

Can I leave my child at a concert while I do something else?
All children under 16 must be accompanied by an adult. We are not set up to provide child protection for unaccompanied children.
Can I cancel my membership?

Membership subscriptions are not refundable.

We will do our utmost to deliver the programme as advertised but we reserve the right to make changes in the event of unforeseen circumstances

Can I cancel my ticket?

You can cancel your ticket and get a full refund up to 24 hours before the start of the performance.  After this we are happy for you to pass your ticket on to someone else to use. Please let us know who will be collecting it by emailing membership@tmc.org.uk 

How do I cancel my ticket and get a refund?
If you booked online please email membership@tmc.org.uk with your order number and the number of tickets you wish to cancel.  We will refund onto the credit card you used to make your original payment.

If you bought your ticket by post please send your refund request and a stamped addressed envelope to Tonbridge Music Club, Maridon, London Road, Southborough TN4 0UJ.  Your request must reach us at least 24 hours before the start of the concert. We will send you a cheque for the refund. It may take us up to three weeks to do this as our cheques have to be signed by two of our officers.

Are there interval drinks?
Wine and juices are on sale in the intervals at our evening concerts.  Please buy a drinks token when you arrive.
Are there toilets?
There are a limited number of toilets at both our venues.
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